Free shipping on orders over $150
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At Truly U, we want you to be completely satisfied with your purchase. This policy explains our shipping and returns procedures.
We strive to process and ship all orders as quickly as possible. Delivery times may vary depending on the shipping method selected and the destination of the order. We offer the following shipping methods:
Shipping costs are calculated based on the shipping method selected and the destination of the order. We offer free standard shipping on orders over $150.
If you are not satisfied with your purchase for any reason, you may return the product within 14 days of receipt for a full refund or exchange. To be eligible for a return or exchange, the product must be in its original condition and packaging, and you must provide proof of purchase.
To initiate a return or exchange, please contact us at [email protected] with your order number and the reason for the return or exchange. We will provide you with a return authorization number and instructions for returning the product.
You are responsible for any shipping costs associated with returns or exchanges, unless the product is defective or the wrong product was shipped. In those cases, we will provide you with a prepaid shipping label.
Refunds will be issued in the original form of payment within 5-7 business days of receipt of the returned product. Shipping costs are non-refundable.
Exchanges will be processed within 5-7 business days of receipt of the returned product. If the product you are exchanging for is more expensive than the original product, you will be responsible for the difference in price. If the product you are exchanging for is less expensive than the original product, we will issue a refund for the difference.
If you receive a damaged or defective product, please contact us at [email protected] within 14 days of receipt. We will provide you with a prepaid shipping label to return the product, and we will either replace the product or issue a refund.
If you have any questions or concerns about our shipping and returns policy, please contact us at [email protected] or call us at (402) 452-3302.