Welcome to the Truly U Customer Support page! We're here to help you with any questions, concerns, or issues you may have. We are committed to providing you with the best possible experience.
To get in touch with us, please use one of the following contact methods:
1. Email Support:
If you prefer to communicate with us via email, please send a detailed message to our customer support team at [email protected]. Be sure to include your name, order number (if applicable), and a brief description of your issue or inquiry. Our team will respond to your email as soon as possible, typically within 24-48 hours.
2. Phone Support:
If you'd like to speak with a member of Truly U staff directly, you can reach us by calling the following number: (402)-452-3302
Our store hours are:
Monday: Closed
Tuesday - Thursday: 10am - 6pm
Friday - Saturday: 10am - 5pm
Sunday: Closed
*notice our hours are subject to change.
Please have your order number (if applicable) and relevant details ready before calling to ensure a smooth and efficient experience.
Frequently Asked Questions (FAQs)
1 Return & Exchange Policy
1.1 What is your return policy for bras?
If you are not satisfied with your purchase for any reason, you may return the product within 14 days of receipt for a full refund or exchange. To be eligible for a return or exchange, the product must be in its original condition and packaging, and you must provide proof of purchase.
To initiate a return or exchange, please contact us at [email protected] with your order number and the reason for the return or exchange. We will provide you with a return authorization number and instructions for returning the product.
You are responsible for any shipping costs associated with returns or exchanges, unless the product is defective or the wrong product was shipped. In those cases, we will provide you with a prepaid shipping label.
1.2 How will I receive my refund for a return?
Refunds will be issued in the original form of payment within 5-7 business days of receipt of the returned product. Shipping costs are non-refundable.
