Welcome to the Truly U Customer Support page! We're here to help you with any questions, concerns, or issues you may have. We are committed to providing you with the best possible experience.
To get in touch with us, please use one of the following contact methods:
1. Email Support:
If you prefer to communicate with us via email, please send a detailed message to our customer support team at [email protected]. Be sure to include your name, order number (if applicable), and a brief description of your issue or inquiry. Our team will respond to your email as soon as possible, typically within 24-48 hours.
2. Phone Support:
If you'd like to speak with a member of Truly U staff directly, you can reach us by calling the following number: (402)-452-3302
Our store hours are:
Monday: 10am - 5pm
Tuesday - Thursday: 10am - 6pm
Friday - Saturday: 10am - 5pm
Sunday: Closed
*notice our hours are subject to change.
Please have your order number (if applicable) and relevant details ready before calling to ensure a smooth and efficient experience.
Frequently Asked Questions (FAQs)
1 Return & Exchange Policy
1.1 What is your return policy for bras?
No Refunds. Exchanges are accepted within 15 days on unworn bras, loungewear, and sleepwear with tags. Panties, bodysuits, shapewear, and sale items are final sale. Special order cancellations are eligible for store credit only. All exchanges are for store credit only.
1.2 How will I receive my refund for a return?
No Refunds. All exchanges are for store credit only.
